1. What the Copilot period is
The Copilot period is months one through three of your subscription. It is the onboarding window. During Copilot you have full access to the product. KAIRO assigns a senior operator to your account who runs the platform with you for the first ninety days.
What is included
- Full product access from day one. Every tool in the bundle is unlocked.
- A kickoff mission with a senior operator within the first week.
- A weekly working session with a senior operator across the ninety days.
- The full 5-agent challenge loop and the agent operating layer on every run.
What it costs
Each product has its own Copilot price, listed on the product page and shown clearly on the Stripe checkout before you confirm. The price is charged monthly across months one, two, and three.
Fourteen day cooling off period
If you have not executed your first tool run, you may cancel your Copilot subscription within fourteen (14) calendar days of sign-up for a full refund of any amount already charged. After your first tool run is executed against your account, the Copilot months are non-refundable. The cooling off window closes once you run the first tool, even if that happens before day fourteen.
2. What happens at month four
At month four the subscription automatically converts to the twelve month annual commitment. The price changes from the Copilot rate to the annual rate, also listed on the product page. The charge continues monthly for the next twelve months.
Renewal notices required by law. You will receive:
- An email at least thirty (30) days before the conversion, identifying the new monthly amount and the start date of the annual term.
- A second email at least seven (7) days before the conversion, with the same information and a one-click link to cancel before the conversion locks in.
- An annual renewal-reminder email each year on the anniversary of the annual term, as required by New York General Business Law § 5-903 for contracts of one year or longer.
Neither pre-conversion email by itself cancels the conversion. The conversion is automatic and contractual unless you cancel before month four through the customer portal or by emailing our team.
3. The twelve month annual commit
Months four through fifteen are the annual term. This term is not cancellable. The total amount committed during the annual term is fixed at sign-up and is shown on the product page as "annual total committed" and on the Stripe checkout disclosure before you confirm.
The annual term ends at month fifteen. At the end of the term you can choose to renew, change tier, or end the subscription with no further obligation. You will receive a cancellation-window email sixty (60) days before the term ends with one-click cancellation. If you take no action, the subscription continues month-to-month at the annual price with cancellation available at any time after the original fifteen month term completes.
Why the annual term is not cancellable
The KAIRO operating model assigns dedicated senior operators and pre-paid model capacity against each annual contract. Mid-term cancellations would mean idle operators and stranded compute. The annual term is non-cancellable so the operating capacity matches the committed revenue. You are buying the seat, not renting access.
4. Refunds and credits
Copilot months are refundable in full if you cancel within the fourteen day cooling off window and before the first tool run is executed. After the first run or after day fourteen (whichever comes first), the Copilot months are non-refundable.
Annual term is non-refundable. If the platform experiences a documented critical bug that prevents tool execution for more than three business days within a calendar month, KAIRO will credit one month of service against the next charge. That is the only refund or credit mechanism during the annual term.
5. Pause provisions
One pause per annual term is permitted. The pause is up to thirty (30) days. The annual term is extended by the pause duration. To request a pause, contact our team through the contact channel at least seven days in advance. The pause does not reduce the total committed amount.
6. How to cancel
Before month four, you can cancel through the customer portal accessible from your account dashboard, or by emailing our team. Cancellation through the customer portal takes effect immediately and prevents the annual conversion.
During the twelve month annual term, the subscription is not cancellable. If extraordinary circumstances apply (business closure, relocation, documented hardship), contact us directly to discuss case-by-case relief. This is not a contractual right; it is a discretionary consideration.
After the fifteen month term ends, the subscription continues month-to-month with cancellation available at any time through the customer portal.
7. Internal team usage
KAIRO admin allowlist users do not pay during dogfooding. This is by design. The platform should be used the way our customers use it before we ask them to pay for it.
8. Disputes and chargebacks
If you believe the policy has been misapplied to your account, contact our team directly through the contact channel. A response is committed within seventy-two (72) hours. Most disputes are resolved by direct conversation.
Chargebacks against an active annual commitmentwill be contested with evidence of the clear and conspicuous disclosure made at sign-up, the two pre-conversion renewal notices, and the customer's affirmative consent. Repeated or fraudulent chargebacks may result in collections proceedings and reporting to credit agencies. We will exhaust direct resolution before escalation.
9. State-specific disclosures
California residents (Business & Professions Code §§ 17600-17606)
California law requires that automatic renewal terms be presented in a clear and conspicuous manner before subscription, that you affirmatively consent to the auto-renewal, and that you receive an acknowledgment with cancellation instructions. The disclosure at the top of this page and the line item on Stripe checkout satisfy the first requirement. Your confirmation of the Stripe checkout is the affirmative consent. The acknowledgment email is sent within twenty-four hours of sign-up. To cancel before the annual conversion, use the customer portal link in that email or any subsequent billing email.
New York residents (General Business Law § 5-903)
New York law requires that contracts of one year or longer with automatic renewal clauses include a renewal reminder fifteen to thirty days before the renewal date, and that the renewal clause be clear and conspicuous. KAIRO sends an annual renewal-reminder email thirty days before each anniversary of the annual term, and the clear and conspicuous disclosure at the top of this page satisfies the conspicuousness requirement.
Federal disclosure (Restore Online Shoppers' Confidence Act)
KAIRO complies with the federal Restore Online Shoppers' Confidence Act (15 U.S.C. § 8401 et seq.) by disclosing all material terms before charging your payment method, by obtaining your express informed consent to the auto-renewal, and by providing simple cancellation mechanisms.
10. Changes to this policy
KAIRO may update this policy at any time for new subscriptions. The policy in effect when you signed up is the policy that governs your account through the end of your fifteen month term. Material changes for renewing subscriptions will be communicated at least sixty days before they take effect.
11. Governing law
This policy is governed by the laws of the State of New York, without regard to its conflict of laws principles. Disputes shall be resolved in the state or federal courts located in Nassau County, New York, unless applicable consumer protection law in the customer's state of residence provides otherwise.
12. What this policy is for
Most SaaS sells access. KAIRO sells outcomes. Outcomes need committed capacity on both sides. The customer commits a fifteen month seat and KAIRO commits a senior operator, pre-paid model capacity, and our team's direct attention.
Read it twice. If the terms do not work for you, KAIRO is not the right fit. We would rather lose the deal than hide a clause.